Here is your full FAQ list for the PRO MAKEUP LAB™, formatted with Question: and Answer: on each entry for easy copy and paste:
Question: What is included in the PRO MAKEUP LAB™?
Answer: The system includes 168 magnetic shades across 6 curated palettes, a 9-slot and 12-slot customizable magnetic palette, and the Magnetic Color Tool for easy customization.
Question: Is the PRO MAKEUP LAB™ suitable for all skin types?
Answer: Yes. All formulas are tested for compatibility with oily, dry, combination, and sensitive skin.
Question: Are the shades suitable for all skin tones?
Answer: Absolutely. The 168 shades are professionally developed to be inclusive and flattering for all skin tones and undertones.
Question: Are the products cruelty-free?
Answer: Yes. All components of the PRO MAKEUP LAB™ are cruelty-free and never tested on animals.
Question: Can I purchase individual colors separately?
Answer: Yes. All colors are refillable and available for separate purchase at any time.
Question: What if I have allergies or sensitivities?
Answer: You can review the full ingredient list provided for each shade. We also recommend a patch test before full use if you have known sensitivities.
Question: Is the PRO MAKEUP LAB™ easy to use for beginners?
Answer: Yes. It’s designed for both beginners and professionals. The included Master Makeup Course from Vizio Makeup Academy teaches you step-by-step how to use the system and create endless looks.
Question: What is the Magnetic Color Tool?
Answer: The Magnetic Color Tool lets you easily pop colors in and out of your palettes—no mess, no damage. It's fast, fun, and allows you to customize on the go.
Question: Can I travel with the PRO MAKEUP LAB™?
Answer: Yes. The palettes are compact and durable, making them ideal for travel or on-set use.
Question: How many looks can I create with the system?
Answer: With 168 refillable shades and unlimited mix-and-match options, you can create billions of personalized looks—from everyday natural to bold editorial.
Question: Are the palettes refillable?
Answer: Yes. All palettes are magnetized and refillable. You can purchase additional shades anytime to refresh or expand your kit.
Question: Do I need tools to remove or insert colors?
Answer: No extra tools are needed—your Magnetic Color Tool is included and makes swapping shades effortless.
Question: How do I get my Master Makeup Course access?
Answer: A unique promo code is included in your kit. Use it at Vizio Makeup Academy to unlock full access to the course.
Question: What is the shelf life of the products?
Answer: Most products range from 24 to 36 months. For best results, refer to individual product labels and use within 12 months of opening.
Question: Can I return or exchange the PRO MAKEUP LAB™?
Answer: Yes. We offer a 15-day Satisfaction Guarantee. If you're not happy, contact us to initiate a return or exchange.
Question: How can I contact customer support?
Answer: Email us at info@infinitechroma.com or use the contact form on our website. We're here to help!
