Returns or Exchanges

At Infinite Chroma, we are committed to your complete satisfaction. This is why we offer a 100% Satisfaction and Money-Back Guarantee, showing our confidence in the quality and effectiveness of our products.

Our Detailed Exchange Policy – Your Assurance, Our Guarantee

  1. Eligibility: Our Exchange Policy applies to all products bought from our official website or authorized retailers. To be eligible for an exchange, products must be in their original condition – unopened, unused, and with all original packaging.

  2. Exchange Timeframe: We offer a flexible 15-day period from the date of purchase for exchange requests. It is essential to contact us within this period to ensure your request is processed promptly.

  3. Exchange Process: Simply complete our online Exchange Request Form. Include your order details and the reason for the exchange to help us process your request efficiently.

  4. Approval Process: Our customer service team will quickly review your request. If your returned products meet our eligibility criteria, we will approve your exchange without delay.

  5. Exchange Options: Choose either to exchange for another Infinite Chroma product of equal or lesser value, or opt for store credit for future purchases on our website.

  6. Shipping Responsibility: Please note, customers are responsible for covering the shipping costs for returning items. Products should be sent back to us within the 15-day exchange window.

Our policy is designed to ensure a hassle-free shopping experience. If you have any questions or require further assistance, our Customer Support team is ready to help.

Infinite Chroma appreciates your choice and trust in our products. We're committed to serving you with the highest level of care and ensuring your satisfaction at every step."