At Infinite Chroma, your satisfaction is our top priority. That’s why we proudly offer a 100% Satisfaction and Money-Back Guarantee, reflecting our confidence in the quality and innovation behind the PRO MAKEUP LAB™ system.
Exchange Policy – Simple, Flexible, and Hassle-Free
Eligibility:
Our exchange policy applies to all PRO MAKEUP LAB™ systems purchased directly from our website or authorized retailers. To be eligible, items must be unopened, unused, and in their original packaging.
Exchange Window:
You have 15 days from the date of purchase to request an exchange. Please contact us within this time frame to ensure prompt processing.
How to Request an Exchange:
Fill out our online Exchange Request Form, including your order number and reason for the exchange. This helps us assist you efficiently.
Approval Process:
Once reviewed and approved, we’ll notify you and guide you through the next steps. Approval is based on the item meeting all eligibility conditions.
Exchange Options:
You may exchange your item for another PRO MAKEUP LAB™ product of equal or lesser value, or receive store credit toward a future purchase.
Shipping Responsibility:
Customers are responsible for the return shipping cost. Returned items must be postmarked within the 15-day exchange period.
For any questions, reach out to our support team at info@infinitechroma.com. We’re here to help!
Thank you for choosing Infinite Chroma — creators of the PRO MAKEUP LAB™, where beauty meets innovation.
