We’re committed to making your shopping experience smooth and worry-free. Here’s everything you need to know about shipping your PRO MAKEUP LAB™ system:
1. Shipping Destinations:
We currently ship the PRO MAKEUP LAB™ to select countries and regions worldwide. During checkout, you’ll see if your location is eligible for delivery.
2. Shipping Methods:
We partner with trusted carriers to ensure fast, reliable delivery. Shipping options available to you will appear at checkout based on your address.
3. Processing Time:
Orders are typically processed within [X] business days once payment is confirmed. During high-demand periods or sales, please allow extra time for order preparation.
4. Shipping Time:
Delivery time varies by location and chosen method but generally ranges from [X] to [X] business days. Please note that customs delays or extreme weather may affect final delivery timing.
5. Order Tracking:
Once your PRO MAKEUP LAB™ ships, we’ll email you a tracking number. Please allow some time for tracking info to update once it's in the carrier’s system.
6. Shipping Costs:
Shipping costs are calculated based on your address and selected method. You’ll see exact shipping charges at checkout before finalizing your order.
7. Customs & Duties:
Customs fees, taxes, or import duties may apply depending on your country’s regulations. These additional charges are the responsibility of the customer. Check with your local customs office if you're unsure about potential fees.
8. Order Issues or Delays:
If your order is delayed or if there’s an issue with shipping, contact our support team. We’ll work quickly to resolve any problems and keep you updated.
9. Multiple Shipments:
Some orders may arrive in separate shipments (for example, additional accessories or refill items). You’ll receive individual tracking numbers if your order is split.
10. Customer Support:
Have a question about your order? Reach out to us at info@infinitechroma.com or use the contact form on our website. We’re here to help!
